Refund policy

Return & Refund Policy

Wise Vibes operates on a print-on-demand basis, which means that our products are made specifically after an order is placed rather than being held in pre-produced stock.

Because our products are made to order, we do not generally accept returns or offer refunds for change of mind, except where required by applicable law.

Please review product descriptions, size information, colors, and other product details carefully before placing your order.

Damaged, defective, misprinted, or incorrect items

If your order arrives damaged, defective, misprinted, or if you receive the wrong item, please contact us within 30 days of receiving your order.

Please include:

Your order number
A description of the issue
Clear photographs showing the problem

We will review your request and, if the claim is approved, we may offer a replacement or refund as appropriate.

Please do not return or ship an item anywhere unless we have first provided you with return instructions.

Wrong size selected by the customer

Customers are responsible for selecting the correct size before placing an order.

We do not guarantee returns, refunds, or exchanges when the wrong size has been selected by the customer.

However, if you accidentally ordered the wrong size, please contact us. We may consider an exchange request on a case-by-case basis, provided the item is unworn, unused, and in its original condition. Approval is not guaranteed and may depend on the product and circumstances.

Swimwear and hygiene

For hygiene reasons, swimwear cannot be returned, exchanged, or refunded once it has been worn, used, washed, or tried on without appropriate hygienic protection, or where any hygiene seal or protective liner has been removed or altered.

This restriction does not apply where the item is defective, damaged, incorrect, or where a return or refund is required by applicable law.

Change of mind

We do not accept returns or issue refunds simply because a customer has changed their mind about a purchase, except where required by applicable law.

14-Day Right of Withdrawal for Customers in Iceland

Customers in Iceland who purchase products through our online store have the right to withdraw from their purchase within 14 days of receiving the goods, without having to provide a reason, where this right applies under Icelandic consumer law.

To exercise this right, please contact us within the 14-day period before returning any item. Products must be returned in an appropriate condition and in accordance with any instructions provided by Wise Vibes.

This right is subject to any exceptions permitted by applicable law, including restrictions that may apply to sealed goods that are not suitable for return for health protection or hygiene reasons once the seal or hygienic protection has been removed.

Nothing in this section limits any mandatory consumer rights available under Icelandic law.

EXCHANGES

We do not offer automatic exchanges.

If you experience an issue with your order or accidentally selected the wrong size, please contact us before taking any action. We will review the situation individually and let you know whether a replacement or exchange may be possible.

Refunds

If a refund is approved, it will be issued to your original payment method within 10 business days.

Please remember that your bank, credit card company, or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us through the contact form available on our website or at our customer support email at wisevibesmaster@gmail.com

Contact us

If you have any questions regarding an order, return, replacement, or refund, please contact us through the contact form available on our website. or at wisevibesmaster@gmail.com